Abrazo Homes ("Abrazo Homes," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, forms, advertisements, communications, and related services.

This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, submit information through online forms, communicate with us by phone, email, or text message, or otherwise engage with our services.

By using our website or submitting your information, you consent to the practices described in this

Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Mailing address
• City, state, and ZIP code
• Home preferences and inquiry information
• Information submitted through website forms, chat tools, surveys, contests, or registrations

We may also automatically collect certain technical and usage information, including:

• IP address
• Browser type and device information
• Pages visited and time spent on the website
• Referral sources
• Cookie and tracking data

How We Use Your Information

We may use your information to:

• Respond to inquiries and requests
• Provide information about homes, communities, pricing, incentives, and promotions
• Schedule appointments and tours
• Communicate regarding your interest in our homes and services
• Improve our website, marketing, and customer experience
• Analyze website traffic and advertising performance
• Maintain security and prevent fraud
• Comply with legal obligations

Consent to Calls and Text Messages

By submitting your phone number through our website, forms, advertisements, or other communication channels, you expressly consent to receive calls and text messages from Abrazo Homes, including calls and text messages made using automated technology, prerecorded messages, or artificial voice technology, regarding your inquiry, appointments, communities, homes, promotions, and related services.

Consent is not a condition of purchase.

Message frequency may vary. Message and data rates may apply.

You may opt out of text communications at any time by replying:

• STOP to cancel
• HELP for assistance

You may also contact us directly to request removal from communications.

SMS Communications

If you opt in to receive SMS communications from Abrazo Homes, you may receive messages related to:

• Home availability
• Community information
• Appointment confirmations and reminders
• Promotional offers and incentives
• Follow-up regarding your inquiry
• Customer support and communication updates

SMS consent and phone numbers collected for SMS purposes will not be sold or shared with third parties or affiliates for their own marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies, pixels, tags, and similar technologies to:

• Operate and improve the website
• Understand visitor behavior
• Measure advertising effectiveness
• Personalize content and advertisements
• Support remarketing and retargeting campaigns

You may modify your browser settings to refuse cookies; however, some website functionality may be affected.

Analytics and Advertising Services

We may use third-party services, including but not limited to:

• Google Analytics
• Google Ads
• Google Enhanced Conversions
• Meta/Facebook Advertising
• CallRail
• CRM and marketing automation platforms

These services may collect information regarding your interactions with our website and advertisements.

Customer data, including contact information submitted through forms, may be securely shared with Google and other advertising platforms for advertising measurement, attribution, enhanced conversion tracking, audience creation, and marketing performance analysis.

Information shared may include hashed or encrypted identifiers where applicable.

For more information about how Google uses information, please visit:

Google Privacy & Terms

Call Tracking

We may use call tracking and analytics services, including CallRail, to help us measure advertising effectiveness, improve customer service, and monitor communications.

Calls may be recorded or monitored for quality assurance, training, and marketing analysis purposes where permitted by law.

Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Website hosting providers
• CRM providers
• Marketing and advertising platforms
• Analytics providers
• Communication providers
• Customer support tools

These providers are authorized to use your information only as necessary to perform services on our behalf.

We may also disclose information when required by law or when necessary to protect our rights, property, safety, or legal interests.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of those websites. We encourage users to review the privacy policies of any external websites they visit.

Your Privacy Rights

Depending on your state of residence, you may have certain privacy rights regarding access to, correction of, or deletion of your personal information.

To make a privacy-related request, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding this Privacy Policy or our data practices, please contact:

Abrazo Homes, LLC
9798 Coors Blvd NW
Albuquerque, NM 87114

Phone: (505) 510-4626
Email: info@abrazohomes.com